NEWSLETTER
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DELIVERY AND SHIPPING COSTS
All orders will be dispatched on regular working days, monday to friday. All orders will be shipped the same day using Hermes within the European Union and internationally with DHL. European Orders orders are secured up to 500 Euro and international up to 35 Euro. 


You can find a trackingnumber for your package in your shipping confirmation email.


The following shipping costs apply:



Germany: 5,00 Euro (1-3 business days)

EU: 15,00 Euro (5-7 business days)

International: 18,00 Euro (5-14 business days)

REFUNDS AND EXCHANGES
You can return the product within 14 days of receiving the product, as long as the product is returned in the same condition as when received. That means unused, except for trying it on and with the hang tag still attached and all packaging intact.


HOW TO MAKE A RETURN
When exercising your right to return an item, the shipment is paid by the customer. As well as responsibility for any items lost during shipping. Refunds for the returned goods will be made as soon as possible, 30 business day at the latest, after RE STORE reveives the returned products. Returns that are damaged or soiled may not be accepted and may be sent back to the customer . Please seek to return items within 14 days of receipt of your items.

Return address: RE-STORE / Handfeld 5 / 89537 Giengen / Germany

SIZE GUIDE
Due to the diversity of size, fit and era of the products we stock, to enable you to determine a best fit.

Mesurements are taken from the following:
A = Chest (1/2 bust-bust)
B = Shoulder to shoulder
C = Length (collar to hem)
D = Sleeve
E = Hip
F = Inside Leg
G = Circumference
H = Innershoe length

CONFIRMATION



You will receive an order confirmation shortly after placing your order, and a shipping confirmation when the product/s are on their way. 
If you have further questions don’t hesitate to contact our customer service - we speak German and English.



NEWSLETTER



You automatically register to our newsletter with every order. Naturally you can unsubscribe from our list or send us an email if you don`t want to receive our news.


Terms & Conditions

Company name: RE-STORE
Registered name: Greiner u. John GbR
Type of company: Online Shop for second-hand garments
Year founded: 2012
Address: Handfeld 5, 89537 Giengen, Germany
Official e-mail address: info@re-store-vintage.com
Official web-site: www.re-store-vintage.com

The terms and conditions below regulate the use of the RE-STORE localized on web address www.re-store-vintage.com. The terms and conditions below also regulate the sales carried out on the RE-STORE webshop localized on web address www.re-store-vintage.com

Privacy
The personal information you forward to RE-STORE will only be used in order to fullfill the undertakings RE-STORE have and to assure you the best service.
In order for you, as a customer, to make a purchase of goods at www.re-store-vintage.com you must register the following information:
- Name
- Address
- Country
- Tel. No.
- E-mail address

These informations are registered and kept with RE-STORE for 5 years before being deleted. The information is being kept for the purpose of delivery of goods to the right address. When gathering these information via our web-site, we do so only at your consent. All employees of RE-STORE have access to these information. The details are passed on to the delivery/shipping company in order for the delivery to be executed. No sensitive information are passed on. If you wish to end your subscription of information from RE-STORE, please send an email to info@re-store-vintage.com

Security
For the safety of your personal information, RE-STORE uses Epay, who is PCI (Payment Card Industry Data Security Standard) certified, to encrypt information passed to and from the website during checkout. 

Cookies
Cookies are used by RE-STORE in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. RE-STORE will not operate properly when cookies are disabled in your web browser.

Disclaimer
RE-STORE have the ambition that the website is always up and running, however RE- STORE cannot guarantee this. RE-STORE cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available, you will be contacted by e-mail shortly after placing your order.

Due to the color settings of your computer, the colors of the products shown in the pictures in the RE-STORE webshop can differ from their actual colors.  RE-STORE cannot be held responsible for any such discrepancy.

Measurements
To help you decide what size to choose we have created a measurement guide to most of the products for sale online. All measurements are approximate and slight variance may occur. Please have this average sizing in mind and note that +/- 1cm on each mesurement may occur.
 

Prices

All prices in the RE-STORE are stated in EUR. The price of each product is stated excluding shipping costs but inclusive of the German rate of VAT (21%) and all import taxes within the EU.

Local taxes
Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.

Price changes
RE-STORE reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

Payment
RE-STORE accepts payment by PAYPAL and  ADVANCE PAYMENT
Bank Details: Franziska Greiner

Comdirect

ACCOUNT NUMBER: 0275345700

BANK CODE: 20041144

BIC: COBADEHD044

IBAN: DE45 2004 1144 0275 3457 00
PAYPAL: info@re-store-vintage.com

Shipping charges
The following shipping charges will be added to your order, delivery times and costs applicable to your own country, which are priced by zones determined by our courier DHL and Hermes. We are shipping with Hermes within the European Union and internationally with DHL. European Orders orders are secured up to 500 Euro and international up to 35 Euro.

The following shipping costs apply:



Germany: 5,00 Euro (1-3 business days)

EU: 15,00 Euro (5-7 business days)

International: 18,00 Euro (5-14 business days) 


Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order.

Shipping confirmation
Your order will be dispatched within 8 days from the time you placed your order. As soon as your order is dispatched, you will receive a shipping confirmation by email.

Shipping and collecting packages
All orders will be shipped with Hermes (in Germany and EU) or Deutsche Post (all other countries). With the help of your tracking number information you can track your package at the Hermes website (www.hermespaketshop.de). The package will be delivered to the address you have stated as your delivery address. Since Hermes couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery. During the registration of your RE-STORE account you will be required to register your personal address information. If you wish us to ship your package to an alternative address please state that address in the checkout process at the RE-STORE. Please note that we cannot deliver to P.O. boxes.

Delivery time
RE-STORE aims to dispatch goods as quickly as possible and customers should expect to receive their goods within two weeks (14 days) of receiving an order confirmation. German orders will be delivered within 1-3 days from the day you received the shipping confirmation. International orders will be delivered within 5-14 days from day you received the shipping confirmation.

Currencies
RE-STORE cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

Exchanges, returns and refunds
Please contact RE-STORE in case of a return at info@re-store-vintage.com. Returns must be payed by yourself.

The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following: The goods are returned in the same condition and quantity as when received. The goods are unused other than for the pupose of trying on for fit. The RE-STORE hangtag is still attached. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. For some goods, the original packaging may constitute part of the value of the good, such as a shoe box for a pair of shoes and hence the same rules apply to this.

 Returned goods are checked and if the above conditions are fulfilled, the amount is deposited back into the customer's account.

 When exercising your right to return an item, the shipment is paid by the customer. When returning an item, please enclose your receipt with your name, address and order number. RE-STORE will not compensate for returned packages lost in the return shipping - therefor we recommend a insured shipping method with a tracking number. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after RE-STORE receives the returned products. 

RE- STORE can not be held responsible if your shipment is lost during the return.

Contact information to customer service
If you have any questions please contact the customer service at info@re-store-vintage.com
 
Latest update 22.02.2016